Case Processing Manager, Team Lead

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Assist with various activities conducted by the project team on behalf of both the client and the organization.

• Supervise the assigned ICSR personnel.

• Develop and manage project-specific Key Performance Indicators (KPIs) for contracted ICSR tasks.

• Enhance procedures, training, and other initiatives to boost the efficiency of the ICSR team.

• Suggest modifications to processes to the ICSR Operational Lead.

• Oversee ICSR deviations with guidance from the ICSR Operational Lead.

• Evaluate trackers and timesheet information to ensure precision.

• Engage in ICSR case processing and conduct secondary quality control reviews.

• Provide support to other departments as permitted and directed by the ICSR Operational Lead.

• Serve as the designated team subject matter expert and assist other SMEs.

• Offer support to the RA & PV Network Department as required.

• Function as the LCPPV for the specified country and PRLS for the assigned language, as agreed upon with the line manager.

⛳️ Requirements

• A degree in life sciences, pharmacy, nursing, or another healthcare-related qualification, or experience in pharmacovigilance.

• 5-6 years of professional experience in pharmacovigilance.

• At least 3 years of experience in a line management position.

• Exceptional written and verbal communication skills.

• Strong organizational abilities, attention to detail, and multitasking capabilities.

• Proficient delegation skills.

• Effective planning and time management abilities.

• Technical proficiency.

• Collaborative teamwork skills.

• Fluent in English, both spoken and written.

• Advanced proficiency in MS Office applications.

🏝️ Benefits

• Flexible and remote work options.

• A supportive, collaborative, and inclusive workplace culture.

• Opportunities for growth and professional development.

• Chance to work with international teams and contribute to patient safety.

• A dedicated team of experts in clinical research, pharmacovigilance, and quality consulting.