Case Manager Team Lead – Pre-Litigation

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Offer daily guidance, coaching, and support to designated team members.

• Act as a readily available resource through Teams and various firm communication channels.

• Conduct frequent one-on-one meetings to assess performance, set priorities, discuss development needs, and address concerns.

• Evaluate workloads, deadlines, and case progress to pinpoint delays, risks, or areas needing support.

• Perform weekly file audits and deliver clear, job-related feedback.

• Oversee the quality and precision of case notes, client communications, medical treatment documentation, insurance information, case grading, and file development.

• Assist team members in balancing competing demands while ensuring accountability for established workflows and deadlines.

• Handle routine client, carrier, workflow, and team escalations.

• Swiftly escalate legal questions, significant case risks, missed deadlines, employee relations issues, and matters requiring higher authority.

• Collaborate with attorneys, department leadership, HR, and other supporting departments to address issues and uphold consistent operations.

• Facilitate training, onboarding, knowledge sharing, and ongoing development for Case Managers and supporting team members.

• Identify persistent workflow challenges and suggest effective process improvements.

• Maintain a strategically reduced caseload while meeting the same quality, documentation, and client service expectations required of the Case Manager role.

⛳️ Requirements

• A minimum of three years of progressively responsible experience in personal injury case management or pre-litigation is preferred.

• Prior experience in leadership, mentoring, training, auditing, or providing quality oversight is preferred.

• Proven ability to manage a personal caseload accurately and adhere to client contact, documentation, and case progression standards.

• Familiarity with personal injury case flow, medical treatment, liability, insurance coverage, damages documentation, and common escalation points.

• Excellent written and verbal communication skills, including the capability to provide respectful and constructive feedback.

• Ability to analyze reports and file activities, identify trends, prioritize risks, and follow through with corrective actions.

• Proficiency in SmartAdvocate, Microsoft Teams, Microsoft Office, and related case management tools, or the capability to learn them rapidly.

• High level of organization, reliability, discretion, sound judgment, and accountability.

• A high school diploma or equivalent is required; further education or relevant professional training is preferred.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Supportive work environment with a focus on team collaboration.

• Flexible work arrangements to promote work-life balance.