Case Manager, Patient Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver tailored support to patients and caregivers dealing with complex and uncommon medical conditions.

• Collaborate directly with patients and caregivers to facilitate their access to PTC products.

• Cultivate relationships with patients, caregivers, healthcare professionals (HCPs), patient engagement teams, and the sales department to gather and share information while coordinating patient care.

• Address issues promptly to assist patients and caregivers in gaining access to therapy and ensuring adherence.

• Engage with internal and external stakeholders while safeguarding the confidentiality of patient health information and adhering to relevant laws and regulations.

• Navigate the CRM system effectively and familiarize yourself with internal business protocols and processes.

• Report Adverse Events and Product Quality Complaints as necessary.

• Comply with PTC’s Standard Operating Procedures and Business Rules.

• Analyze patient insurance, prescription, and other healthcare-related documentation.

• Manage all aspects of patient cases and ensure timely and professional follow-ups.

• Execute clerical and administrative tasks such as mailing and faxing.

• Maintain expertise in orphan/rare diseases, encompassing conditions, treatments, patient/caregiver communities, and related activities/events.

• Utilize your expertise to enhance patient outcomes positively.

• Report directly to the Senior Manager of Patient Services.

• Willingness to travel domestically up to 10%.

⛳️ Requirements

• Bachelor’s degree with 3 to 5 years of experience in Case Management or an equivalent combination of education and experience within the orphan/rare disease biotech environment.

• Experience in rare diseases is mandatory.

• Background in Case Management (or a related field) showcasing strong problem-solving and solution-oriented skills.

• Ability to anticipate patient needs and respond swiftly, flexibly, and creatively to address challenges.

• Capability to operate independently as well as collaboratively within a team comprising both internal and external members.

• Proficient in Microsoft Office applications.

• Exceptional verbal and written communication abilities.

• Strong organizational and time management skills, including the capacity to handle and prioritize multiple tasks effectively.

• Quick and accurate data entry skills into CRM systems.

• Familiarity with pharmacy billing, prior authorization processes, appeals, and peer-to-peer reviews.

• Bilingual proficiency in Spanish is advantageous.

• Knowledge or certification as a Pharmacy Technician is preferred.

• Experience in HCP Office Management is preferred.

• Background working with Sales Representatives is preferred.

• Preferably holds Case Management experience in a rare disease context.

• Registered Dietitian License is preferred but not mandatory.

🏝️ Benefits

• Short- and long-term incentives.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Retirement savings plans.