Case Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Evaluate the needs of members across various aspects including physical health, mental health, substance use disorders, oral health, palliative care, memory care, trauma-informed care, social support, housing, and community services.

• Supervise the creation of client care plans and set achievable goals.

• Provide services in-office, via telehealth, or in the field where members can easily access care.

• Connect clients with essential social services and support systems.

• Advocate on behalf of clients with healthcare professionals.

• Implement evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement to promote linkage to the Enhanced Care Management program and document activities in the CRM system.

• Assess client progress and adjust SMART goals accordingly.

• Facilitate mental health promotion initiatives.

• Organize transportation for clients.

• Ensure the completion of documentation and outcome measures within the specified timeframes of care plans.

• Maintain up-to-date patient health records in the EMR and other business systems.

• Prepare monthly reports to ensure program compliance.

• Participate in assigned training sessions.

• Coordinate person-centered care in collaboration with healthcare providers, specialists, pharmacists, social service agencies, caregivers, family supports, and other stakeholders on the care team.

• Manage healthcare benefits and ensure timely, cost-effective access to care.

• Encourage wellness, recovery, independence, resilience, and empowerment among members.

⛳️ Requirements

• A minimum of 2 years of experience as a care manager, care navigator, or community health worker assisting vulnerable populations.

• Willingness and ability to work Monday to Friday, from 8:30 AM to 5:00 PM Pacific Time, with flexibility for potential evenings and weekends.

• Familiarity with government and community resources related to social determinants of health.

• Clean driving record.

• Valid driver's license.

• Reliable means of transportation.

• Strong oral and written communication skills.

• Excellent interpersonal skills.

• Basic computer proficiency.

• Proficient in Google Workspace, MS Office, and navigating the internet.

• Bilingual in English and Spanish is preferred.

• Must be legally authorized to work in the United States.

• Completion of background screening, which may include a drug test or other health assessments, is required.

• Employees who interact with patients, clients, or customers must be vaccinated against influenza, subject to applicable accommodation reviews.

🏝️ Benefits

• Opportunity for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401(k) retirement plan.

• Wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Opportunities for training and professional development.

• Consideration for religious or medical accommodation requests regarding the influenza vaccination requirement.