Case Manager

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Act as the primary contact for clients.

• Collaborate with doctors, specialists, pharmacists, social service providers, caregivers, family support individuals, and other members of the care team.

• Manage client cases and organize healthcare benefits.

• Provide education and ensure timely, cost-effective access to care.

• Encourage wellness, recovery, independence, resilience, and empowerment of members.

• Evaluate member needs across various areas including physical health, mental health, substance use disorders, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services.

• Supervise the creation of client care plans and objectives.

• Deliver services either in-office, via telehealth, or in the field based on where members live, seek care, or can easily access services.

• Link clients to necessary social services and support systems.

• Advocate for clients among healthcare professionals.

• Apply principles of Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement initiatives and document activities in the CRM system.

• Assess client progress and revise SMART goals accordingly.

• Promote mental health awareness.

• Arrange transportation options, such as ACCESS.

• Complete documentation and outcome measures within the designated timelines of care plans.

• Maintain current patient health records in the EMR and other business systems.

• Prepare monthly reports to ensure program compliance.

• Participate in assigned training sessions.

• Perform additional duties as required.

• Serve patients/clients remotely and/or in person; occasional travel may be necessary for job responsibilities, training, or company events.

⛳️ Requirements

• Must reside in Arizona, Colorado, Illinois, Nevada, Oregon, Texas, Utah, or Washington.

• Willingness and ability to work Monday through Friday from 8:30 am to 5:00 pm Pacific Time, with flexibility for possible evenings and weekends.

• A minimum of 2 years of experience as a care manager, care navigator, or community health worker serving vulnerable populations.

• Familiarity with government and community resources related to social determinants of health.

• Exceptional oral and written communication skills.

• Strong interpersonal skills are essential.

• Basic computer proficiency.

• Proficient in Google Workspace, MS Office, and the internet.

• Bilingual (English/Spanish) is preferred.

• Must be legally authorized to work in the United States.

• Background check, which may include a drug test or other health screenings, is required prior to employment.

• Employees in patient, client, or customer-facing positions must have received the influenza vaccination.

• Must complete identity and work eligibility verification using E-Verify upon hire.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Income protection benefits.

• Flexible PTO.

• Company holidays.

• 401k.

• Access to additional wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Bonus.