Case Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Act as the main liaison for clients while collaborating with healthcare providers, specialists, pharmacists, social service agencies, and other key stakeholders.

• Oversee client case management and healthcare benefits coordination.

• Educate clients and facilitate prompt, cost-effective access to care.

• Work in partnership with caregivers, family support individuals, providers, and Care Team members to enhance wellness, recovery, independence, resilience, and member empowerment.

• Evaluate member needs across various domains including physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services.

• Supervise client care plans and establish goals.

• Provide services in-office, via telehealth, or in the field, wherever members are located or can most conveniently access care.

• Link clients to necessary social services and supports.

• Advocate for clients with healthcare professionals to ensure their needs are met.

• Apply evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Perform outreach and engagement activities and document these in the CRM system.

• Assess client progress and adjust SMART goals as needed.

• Promote mental health initiatives.

• Coordinate transportation arrangements.

• Ensure all documentation and outcome measures are completed within the timelines of care plans.

• Keep patient health records current in EMR and other business systems.

• Prepare monthly reports for program compliance.

• Participate in assigned training sessions.

⛳️ Requirements

• A minimum of 2 years of experience as a care manager, care navigator, or community health worker with a focus on vulnerable populations.

• Availability to work Monday through Friday, from 8:30 am to 5:00 pm Pacific Time, with the possibility of evenings and weekends as needed.

• Familiarity with government and community resources pertaining to social determinants of health.

• A clean driving record, a valid driver's license, and dependable transportation.

• Exceptional oral and written communication abilities.

• Strong interpersonal skills.

• Proficient in general computer skills, with knowledge of Google Workspace, MS Office, and internet navigation.

• Bilingual proficiency in English and Spanish is preferred.

• Must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• A background check, which may include drug testing or other health screenings, is required prior to employment.

• An influenza vaccination is mandatory for roles that involve patient, client, or customer interaction, subject to accommodation considerations.

• Verification of identity and work eligibility will be conducted using E-Verify upon hiring.

• Must be legally authorized to work in the United States.

• No employment visa sponsorship is indicated in the application form.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401k retirement plan.

• Wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Bonus opportunities.