Case Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Act as the main coordinator for clients with intricate requirements.

• Collaborate with healthcare providers, specialists, pharmacists, social service organizations, caregivers, family support individuals, and other members of the care team.

• Oversee client cases and manage healthcare benefits.

• Deliver education and ensure timely, cost-effective access to care.

• Encourage wellness, recovery, independence, resilience, and empowerment among members.

• Evaluate member needs in areas such as physical health, mental health, substance use disorders, oral health, palliative care, memory care, trauma-informed care, social support, housing, and community services.

• Supervise the creation of client care plans and objectives.

• Provide services in-office, through telehealth, or in the field where members are located, seek care, or can access services most conveniently.

• Connect clients with essential social services and support systems.

• Advocate for clients with healthcare practitioners.

• Employ principles of Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement activities, documenting these in the CRM system.

• Assess client progress and revise SMART goals accordingly.

• Facilitate mental health promotion.

• Organize transportation options, such as ACCESS.

• Complete necessary documentation and outcome measures within the designated care-plan timelines.

• Keep current patient health records in the EMR and additional business systems.

• Prepare monthly reports to ensure program compliance.

• Attend required training sessions.

⛳️ Requirements

• A minimum of 2 years of experience as a care manager, care navigator, or community health worker serving vulnerable populations.

• Availability to work Monday to Friday, from 8:30 AM to 5:00 PM Pacific Time, with flexibility for occasional evenings and weekends.

• Working knowledge of governmental and community resources related to social determinants of health.

• Clean driving record, valid driver's license, and dependable transportation.

• Exceptional oral and written communication abilities.

• Strong interpersonal skills.

• General computer proficiency and familiarity with Google Workspace, MS Office, and the internet.

• Bilingual in English and Spanish is preferred.

• Candidates must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• A background check is necessary prior to employment, which may include drug testing or other health screenings.

• Employees in roles that interact with patients, clients, or customers must be vaccinated against influenza, with accommodations considered.

• Completion of identity and work eligibility verification using E-Verify is required upon hire.

• Occasional travel may be necessary.

• Ability to perform routine activities such as sitting, standing, walking, talking, listening, observing, working on a computer, and using laptop/video conferencing; occasional lifting of items weighing 25 pounds or less.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company-recognized holidays.

• 401(k) plan.

• Wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Potential for bonuses.

• Remote work options available.

• Flexible scheduling for potential evenings and weekends.