Case Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver ongoing, family-focused case management to children, youth, and their caregivers.

• Involve families using trauma-informed, strengths-based, and family-centered methodologies.

• Conduct continuous assessments of family needs, strengths, safety issues, protective factors, and service obstacles.

• Create, execute, and oversee personalized service plans.

• Perform required monthly in-home visits and additional contacts based on family needs and risk levels.

• Monitor child safety, family stability, service engagement, and progress towards objectives.

• Report emerging issues through designated channels.

• Assist families in accessing behavioral health, medical, educational, substance use, parenting, housing, employment, transportation, and community resources.

• Offer practical support, coaching, and guidance in navigating resources.

• Maintain regular communication with caseworkers and supervisors from referring agencies.

• Collaborate with schools, behavioral health providers, medical professionals, courts, juvenile probation, community organizations, and other involved entities.

• Engage in staff meetings, multidisciplinary case reviews, supervisory sessions, court proceedings, and required gatherings.

• Coordinate and monitor referrals while ensuring continuity of care.

• Document case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other necessary documentation.

• Ensure confidentiality of records in VisionQuest and approved systems.

• Adhere to agency protocols, state regulations, child protective services laws, mandated reporting requirements, policies, and contractual obligations.

• Communicate any suspected abuse, neglect, safety threats, critical incidents, or significant family changes per protocol.

• Participate in supervision, case consultation, quality assurance, training sessions, and continuous quality improvement efforts.

• Travel throughout the designated service area for home visits, meetings, court proceedings, and service coordination.

• Transport children, youth, or family members when authorized and necessary.

• Maintain a flexible schedule, including evenings and nontraditional hours, as required.

• Fulfill other assigned duties.

⛳️ Requirements

• Bachelor's or Associate's degree in behavioral sciences, human services, or social services fields is preferred.

• At least 1 year of case management or child welfare experience.

• Strongly encouraged to have child welfare and/or case management experience.

• A minimum of one year of related work experience is preferred.

• Must be at least 21 years of age.

• Flexible schedule, including evenings, weekends, and holidays.

• Successful clearance of Child Abuse and Neglect and FBI criminal background checks.

• Valid driver's license and eligibility to drive for program services.

• Strong skills in family engagement, assessment, case management, crisis response, and service coordination.

• Ability to identify and respond appropriately to concerns regarding child safety, family risk, and mandated reporting.

• Excellent written and verbal communication abilities.

• Capability to prepare clear, timely, and objective case documentation and court reports.

• Proficient in collaborating with families, agency personnel, courts, schools, service providers, and multidisciplinary teams.

• Knowledge of child welfare systems, trauma-informed care, family preservation methods, and community resources.

• Cultural humility and effectiveness in working with diverse families.

• Ability to work independently in community settings while maintaining communication with supervisors.

• Strong organizational, time-management, and computer skills.

• Ability to learn electronic case management systems.

• May need to lift and carry up to 10 pounds frequently.

• Capability to stand or walk 50% of the day and sit for the remaining 50%.

• Ability to bend, stoop, reach, and grasp as required.

🏝️ Benefits

• Purpose-driven work aimed at assisting children and families in achieving success.

• Opportunities for career advancement, including internal promotions and leadership development pathways.

• A professional leadership culture characterized by accountable and supportive leadership.

• Coverage for Medical, Dental, and Vision needs.

• Flexible Spending Accounts available.

• Access to an Employee Assistance Program.

• Company-paid Life Insurance and Short-Term Disability benefits.

• 401(k) plan with employer matching contributions.