Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients through our care processes with compassion and efficiency.

• Oversee tasks including appointment scheduling, communication with providers, insurance verifications, and follow-ups with patients.

• Utilize a variety of internal and external tools such as CRMs, databases, and scheduling platforms to monitor patient progress and case statuses.

• Engage with patients, practices, and providers through SMS, phone, and email, ensuring a friendly and supportive experience.

• Analyze and modify internal processes to enhance team productivity and the patient experience.

• Develop internal training resources and documentation as our workflows progress.

• Assist in mentoring and onboarding new team members as our organization expands.

• Maintain flexibility and composure in a setting where priorities may change rapidly.

⛳️ Requirements

• 2–3+ years of experience in customer service, healthcare navigation, project coordination, or a related field.

• Exceptional attention to detail and a passion for organization.

• Excellent verbal and written communication abilities — you excel on the phone and via email.

• Open to learning and providing feedback on new software tools (preferably with experience in CRMs or patient platforms).

• Capable of working independently and managing multiple tasks and timelines effectively.

• Proficient in creating documentation and disseminating knowledge to colleagues.

• Comfortable with uncertainty and adaptable to swiftly changing workflows.

• Additional points if you have experience in a startup or early-stage company.

🏝️ Benefits

• Competitive salary ($50,000 - $70,000) along with early-stage equity.

• Health insurance through Thatch, featuring a generous monthly allowance for selecting the medical, dental, and vision plans that suit you best.

• 401(k) plan with a 4% matching contribution.