Case Manager Assistant

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Schedule medical appointments for clients and maintain up-to-date treatment calendars.

• Request medical records and invoices, following up with providers until they are received.

• Keep case files organized and current within the firm's case management software.

• Monitor deadlines and outstanding items, alerting the case manager of any risks.

• Communicate with clients, medical providers, and insurance representatives to gather missing information.

• Prepare correspondence, forms, and straightforward status updates.

• Ensure client confidentiality is maintained at all times.

• Act as the dedicated assistant to a case manager, managing scheduling, follow-ups, and file work.

⛳️ Requirements

• A minimum of 2 years' experience supporting case managers at a personal injury law firm in the US.

• Practical experience in scheduling medical appointments and obtaining medical records and invoices.

• Proficient in written and spoken English.

• Highly organized and detail-oriented, with dependable follow-through on multiple active cases.

• Proficient with Microsoft Office or Google Workspace, as well as a legal case management platform.

• Availability for full-time work during US Pacific business hours, with a reliable internet connection and a dedicated workspace.

• Experience with premises liability (slip-and-fall or trip-and-fall) cases is a plus.

• Familiarity with accessing a firm’s systems through remote desktop access is a plus.

🏝️ Benefits

• Full-time contractor arrangement.

• Remote workplace.