Case Management Operations Lead – Disaster Homeowner Recovery

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Develop operating procedures for intake and case management, along with the staffing model.

• Oversee communications with applicants, manage eligibility documentation, ensure file quality control, and handle escalations.

• Synchronize case status with construction inspection and scope teams.

• Generate metrics for applicant files, exception reports, and operational insights for program leadership.

• Provide training and coaching to case staff and partners to adhere to program standards.

• Enhance handoffs, maintain service consistency, and improve documentation quality throughout the recovery lifecycle.

⛳️ Requirements

• Leadership experience in case management operations within benefits, recovery, housing, or public service programs.

• Proven track record in designing workflows, establishing file standards, implementing quality controls, and conducting performance reporting.

• Experience in leading communications with applicants or clients in high-volume or geographically dispersed environments.

• Comfortable working as a 1099 / project-based collaborator.

• Experience in disaster-recovery applicant intake (preferred).

• Background in rural, remote, tribal-area, or multilingual service delivery (preferred).

• Familiarity with HUD or CDBG-DR file documentation requirements (preferred).

• Experience coordinating cases for housing rehabilitation or reconstruction (preferred).

🏝️ Benefits

• Remote-first work environment.

• Periodic client travel required.

• Engagement as a project-based collaborator.

• Opportunity to be recognized as an expert collaborator or key personnel on relevant proposals, with proper authorization.