Case Management Coordinator – Field

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate and contribute to the case management process

• Facilitate optimal healthcare outcomes for members

• Assist with scheduling appointments

• Identify and support members in accessing benefits and educational resources

• Conduct thorough evaluations of member needs and eligibility

• Assess benefit plans along with available internal and external programs and services

• Identify high-risk factors and service requirements, referring to clinical case management or crisis intervention as necessary

• Coordinate and execute assigned care plan activities while monitoring progress

• Consult with case managers, supervisors, Medical Directors, and other health programs to address barriers

• Present cases during case conferences for multidisciplinary review

• Identify and escalate issues regarding quality of care

• Negotiate suitable options and services for members

• Utilize motivational interviewing techniques to engage members and encourage lifestyle or behavioral changes

• Provide coaching, information, and support for independent medical decisions and healthy lifestyle choices

• Participate in team meetings and offer peer mentoring and training

• Assist members in making informed healthcare decisions

• Employ case management and quality management processes in adherence to regulatory, accreditation, and company requirements

⛳️ Requirements

• Minimum of 2 years experience in Behavioral Health, Social Services, or a relevant related field aligned with program focus

• Willingness and ability to travel 50-75% of the time within Mason, Cass, Scott, and Brown counties, Illinois

• Reliable transportation is mandatory

• At least 2 years of experience in electronic documentation

• Proficiency in Microsoft Office applications

• Bachelor's degree or non-licensed master's level clinician required in Behavioral Health or Human Services (Psychology, Social Work, Marriage and Family Therapy, Counseling)

• Previous experience in case management and discharge planning is preferred

• Experience in Managed Care is preferred

🏝️ Benefits

• New hire bonus of $3,000

• Mileage reimbursement according to company expense reimbursement policy

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being