This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately establish new claim applications in accordance with processes, client standards, and service expectations.

• Execute administrative tasks and input claim information with precision.

• Complete documented procedures for new claims, claim closures, and CPP/QPP applications.

• Address inquiries related to Life and Disability claims through incoming calls, emails, and faxes.

• Configure systems and input data within claims management and payment platforms.

• Oversee financial responsibilities associated with income replacement benefits, including calculations, offsets, and payments.

• Draft and proofread follow-up letters to request information from internal and external stakeholders.

• Liaise with medical clinics to obtain necessary medical and claim information.

• Collect information to evaluate disability benefit applications and maintain disability files.

⛳️ Requirements

• Post-secondary education in a relevant field or equivalent professional experience.

• A minimum of six months of experience in an administrative role, ideally within a health care or health service environment.

• Previous customer service experience is preferred.

• Familiarity with medical terminology and/or experience as a medical secretary is considered an asset.

• Exceptional attention to detail.

• Comfortable with phone communication.

• Strong emphasis on customer service.

• Capability to perform financial calculations using provided tools.

• Proficient computer skills with in-depth knowledge of the Microsoft Office suite.

• Bilingualism in English and French is required.

• Availability to work a 7.5-hour shift, Monday through Friday, between 8:00 AM and 6:00 PM.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for both personal and professional development.

• Flexible work options available.

• Engaging and meaningful work experiences.

• Supportive leadership team.

• Competitive salary.

• Adjustments or accommodations provided during the recruitment process.

• Performance-based incentive programs for eligible staff members.