Case Management Associate, Bi-Lingual, CST time zone – NICU

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Case Management department in managing case management functions.

• Perform telephonic follow-ups with members.

• Oversee member eligibility status.

• Revise database information and member demographic details.

• Investigate support groups, member resources, and provider details.

• Collaborate with Case Managers on follow-up outreach to families who are not enrolled.

• Monitor and record case status in the database.

• Convey basic program information to families.

• Assist in scheduling follow-up calls by Case Managers.

• Oversee case closures.

⛳️ Requirements

• 1–3 years of experience in customer service within a healthcare setting.

• High School diploma or equivalent is required.

• A college degree is preferred.

• Must be fluent in English.

• Bilingual in Spanish is mandatory.

• Experience in an outbound call center is strongly preferred.

• Familiarity with insurance/payor systems is preferred.

• Excellent verbal and written communication skills are essential.

• Strong problem-solving abilities with the capacity to identify root causes and execute viable solutions.

• Intermediate to advanced skills in Outlook, Excel, PowerPoint, and Word are required.

• Self-driven and open to learning various tasks.

• Highly organized with the ability to prioritize tasks effectively.

• Dedication to delivering exceptional customer service.

🏝️ Benefits

• 401K with company match.

• Medical and dental coverage.

• Long-term disability insurance.

• Paid time off.

• Interview accommodations for individuals with disabilities.