Case Coordinator, Admin Assistant – ABA Services

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the primary point of contact between families and the clinical team throughout the ABA therapy journey.

• Oversee client onboarding, which includes handling documentation and insurance authorization procedures.

• Organize scheduling for clients and clinical personnel utilizing electronic systems.

• Monitor and manage all documentation related to clients to ensure adherence to compliance and quality standards.

• Work collaboratively with BCBAs, RBTs, and administrative staff to ensure efficient service delivery.

• Provide prompt and professional updates to families, addressing their queries and concerns with empathy.

• Recognize opportunities for enhancing operational workflows and overall client experience.

• Contribute to team performance by supporting process improvements and fostering effective communication practices.

⛳️ Requirements

• Prior experience in care coordination, case management, or administrative positions within healthcare or ABA services (preferred).

• Excellent English communication skills, both verbal and written.

• Strong organizational abilities and a knack for managing multiple priorities.

• Capability to quickly adapt to new computer systems.

• Detail-oriented with a proactive problem-solving approach.

• Compassionate in assisting families and enhancing service delivery.

• Ability to uphold confidentiality and manage sensitive information professionally (HIPAA compliant).

• Fixed fiber internet connection with a minimum speed of 25 Mbps (both upload and download) and a wired Ethernet setup.

• Reliable power backup solution to cope with load shedding and power outages.

🏝️ Benefits

• Opportunity to make a meaningful impact in the lives of families and clients.

• Collaborative work environment with a dedicated team of professionals.

• Ongoing professional development and training opportunities.