Career Advisor

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver personalized career assistance to military spouses through the Military OneSource SpouseWorks Program

• Maintain readiness in a dynamic contact center setting

• Handle initial calls via live handoff using call center technology

• Manage incoming live chat communications

• Evaluate the needs of military spouses and offer tailored, government-approved resources

• Provide guidance on education and career options

• Suggest online and distance education as well as training opportunities

• Inform spouses about financial assistance options

• Aid spouses in comprehending federal, state, and local occupational licensing

• Supply credentialing information for specific career fields

• Arrange career coaching sessions

• Assist in troubleshooting access issues for SpouseWorks programs

• Support the administration of a Department of Defense military spouse scholarship initiative

• Maintain the government-provided case management system, including spouse profiles and scholarship accounts

• Operate according to a schedule established by the Advisor Services Lead within call center hours

⛳️ Requirements

• Candidates must be residents of the United States

• Bachelor's degree required

• Minimum of 4 years of professional experience in delivering high-quality, comprehensive educational, career, or employment advising or coaching to diverse adult populations

• At least 3 years of experience in training development and delivery, public speaking, group presentation, and facilitation, preferably within adult education or medical/non-medical environments

• Minimum of 2 years of experience supervising or managing the delivery of social services and/or educational programs, systems, and services

• U.S. Citizenship is required due to access to U.S. Government systems

• Reliable home internet service with upload and download speeds exceeding 3Mb via broadband

• Strong technological and research capabilities

• Proficient in navigating multiple computer systems concurrently

• Excellent communication skills coupled with a positive and approachable demeanor

• Active listening abilities and critical thinking skills

• Availability to commit to a full-time training schedule for the initial 6–8 weeks of employment

• Must have a designated home office setup

• Capability to occasionally lift and/or transport up to 20 pounds

• Preferred: active certification through NAWDP, NBCC, or NCDA

• Preferred: experience in contact center or educational service operations

• Preferred: background as a former military member, military spouse, veteran, or wounded warrior

• Preferred: familiarity with structured environments and set schedules

• Preferred: ability to establish rapport in a remote/virtual context

• Cover letter and resume required

🏝️ Benefits

• Remote work opportunity from home

• Full-time employment status

• Reasonable accommodations available for applicants with disabilities

• Equal Opportunity Employer

• Protections for Protected Veterans/Individuals with Disabilities