Care Team Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver outstanding service and demonstrate empathy to callers regarding claims across various lines of business.

• Accelerate the claims process while providing thorough documentation of all calls.

• Address issues with a one-call/one-person resolution approach.

• Route calls to the appropriate escalation paths when necessary.

• Serve as the primary point of contact for callers from multiple client accounts within a shared services setting.

• Assist with inquiries and resolve challenges related to claims applications and servicing procedures.

• Conduct claim intake and provide full-service customer support in compliance with regulatory, company, and client standards.

• Inform customers about required documentation, claim processing timelines, payment details, and claim status.

• Guide claimants and callers on client prerequisites and benefit plans.

• Precisely input verbal and written claim details into the designated system.

• Redirect customer calls to the appropriate contacts or elevate issues to Service Center Specialists or management.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Minimum of one (1) year of customer service experience or an equivalent combination of education and experience is required.

• Experience in an inbound call center is preferred.

• Exceptional verbal and written communication abilities.

• Proficiency in PC usage, including Microsoft Office applications and the Windows environment.

• Must meet established typing standards.

• Strong organizational capabilities.

• Effective interpersonal skills.

• Ability to handle multiple tasks in a fast-paced setting.

• Capacity to support various clients through different communication channels and utilize multiple systems concurrently.

• Ability to work collaboratively in a team or independently.

• Ability to meet or exceed Performance Competencies.

• Must adhere to all attendance requirements.

• Attendance during scheduled working hours is essential.

🏝️ Benefits

• A stable and consistent work environment — available both in-office and virtually.

• Comprehensive training program provided.

• Access to a dedicated mentor and manager.

• Opportunities for career development and advancement.

• A diverse and inclusive benefits package that supports mental, physical, financial, and professional well-being.

• Medical, dental, and vision insurance options.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Disability and life insurance coverage.

• Employee assistance programs.

• Flexible spending accounts or health savings accounts.

• Additional voluntary benefits available.

• Reasonable accommodations provided when applicable and appropriate.