Care Solutions Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide administrative assistance to the Care Solutions Team

• Manage shared email inboxes, voicemail queues, and service tickets

• Address client inquiries using pre-approved templates

• Record interactions and maintain documentation in Salesforce, shared inboxes, and ticketing systems

• Ensure thorough follow-through and precise hand-offs

• Transition legacy documents to updated templates

• Maintain organized documentation and suggest workflow enhancements

• Create templates for frequent client requests

• Monitor scheduled appointments and escalate requests that fall outside the scope

• Transcribe voicemails and prioritize inquiries

• Generate Salesforce leads or direct non-inquiries to local teams with full context

• Manage Freshservice tickets and update client records accordingly

• Notify managers for complex decisions or exceptions

• Report directly to the Sales Manager as an individual contributor

⛳️ Requirements

• High school diploma or equivalent qualification

• Minimum of 1 year in an administrative, customer service, or coordination role; strong writing and organizational skills can substitute for direct experience

• Experience with Salesforce or another CRM platform is preferred

• Proficient in Google Workspace (Gmail, Docs, Sheets, Drive)

• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is advantageous

• Excellent communication skills with a warm and clear approach

• Organized triage abilities

• High attention to detail

• Good judgment

• Active listening skills

• Consistency in processes

• Ability to navigate multiple systems

• Client-centered mindset

• Availability to work 19 hours per week, Monday through Friday between 8:00 AM and 2:00 PM, with occasional evening and weekend hours as necessary

🏝️ Benefits

• Equity

• 401(k) with up to a 4% match

• Comprehensive medical, dental, and vision coverage, including zero-cost plans for employees

• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance

• Optional additional Life Insurance

• Generous time-off program

• Mental health benefits

• Wellness program

• Discount program

• Remote work opportunities