Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary point of contact for patients and their families.

• Assist older adults and caregivers in navigating the intake process.

• Deliver patient support, coordinate care, and offer emotional guidance.

• Facilitate the matching of patients with suitable therapists.

• Support patients throughout their care journey.

• Ensure patients and families feel acknowledged, supported, and cared for.

• Take initiative and contribute to shaping essential processes within a small, agile team.

⛳️ Requirements

• Experience is beneficial but not mandatory.

• Must be organized, compassionate, and eager to develop professionally.

• Possess empathetic and effective communication skills.

• Demonstrate active listening and the ability to put others at ease during challenging conversations.

• Highly organized and detail-oriented.

• Capable of managing multiple patients at varying stages of care.

• Comfortable with learning Google Workspace, EHR platforms like Healthie, and CRMs such as HubSpot.

• Interest in mental health and healthcare accessibility.

• Must reside in Canada.

• Willingness to work hours aligned with the Eastern Time Zone.

• Flexibility to work one of the available shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, with schedules from 11 a.m.–8 p.m. ET or 12 p.m.–9 p.m. ET.

🏝️ Benefits

• Remote-first team with flexible remote working options.

• Opportunities for growth and ownership.

• Chance to influence key processes and advance with the company.

• Mission-driven work focused on supporting older adults and their families.