Care Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trustworthy connections through consistent and empathetic outreach to patients.

• Oversee a designated patient group of approximately 200 older Medicare beneficiaries, conducting scheduled follow-ups and outreach.

• Evaluate remotely submitted data, including blood pressure, glucose levels, and weight measurements.

• Detect readings or alterations that meet predefined escalation criteria or deviate from individual patient parameters.

• Swiftly escalate issues regarding readings, symptoms, medical history, and the necessary patient context to clinicians.

• Assist patients in setting up and utilizing monitoring devices.

• Reinforce clinician-sanctioned care plans while refraining from offering independent medical advice.

• Identify obstacles related to transportation, costs, medication accessibility, technology, or social support, and link patients with authorized resources.

• Accurately and promptly document interactions, outreach efforts, device support, and escalations.

• Adhere to CareAtlas privacy, security, documentation, and quality standards.

• Engage in team meetings, training sessions, and practical process enhancements.

• Receive and manage new patient referrals from collaborating provider practices.

• Verify program eligibility, clarify Remote Patient Monitoring and Chronic Care Management, and secure and document patient consent.

• Monitor referrals through enrollment or recorded non-enrollment reasons, keeping referring practices updated.

• Follow established protocols and escalate clinical inquiries to a Clinical Navigator or provider team.

⛳️ Requirements

• Minimum of one year of experience in patient-facing healthcare roles.

• Background in communicating with older adults or individuals managing chronic illnesses.

• Exceptional patience, empathy, and clarity, particularly with those who may feel scared, fatigued, frustrated, hard of hearing, or unfamiliar with technology.

• Good judgment regarding when to adhere to workflows and when to seek assistance.

• Excellent written documentation skills and attention to detail.

• Capability to manage competing priorities effectively in a remote working environment.

• Comfortable learning EHR systems, remote monitoring platforms, and other web-based tools.

• Ability to fulfill the essential responsibilities of the role, with or without reasonable accommodation.

• Professional fluency in Spanish is preferred.

• Preferred credentials include CMA, CNA, EMT, Paramedic, community health worker, medical assistant, or other relevant qualifications.

• Experience in RPM, CCM, geriatrics, primary care, home health, or care coordination is preferred.

• Background in enrolling or onboarding patients into a care program is preferred.

🏝️ Benefits

• 10 days of paid time off annually, accrued over time.

• Seven paid company holidays.

• Paid sick leave, accrued separately from paid time off.

• Two weeks of fully paid parental leave.

• Company-provided laptop and headset.

• Reimbursement for work-related internet and phone expenses as required by state law.

• Eligibility for overtime in accordance with federal and state regulations.