Care Navigation and Benefits Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop workflows and processes specifically for veteran care coordination.

• Establish guidelines to manage complex cases and escalations effectively.

• Determine suitable roles for non-clinical care coordinators, nurses, and social workers.

• Identify gaps in programs and explore opportunities for development.

• Act as a subject matter expert in VA healthcare, benefits, and services tailored for Veterans.

• Assist Care Coordinators in navigating VA, community, and Veteran-specific resources.

• Educate Veterans on benefits and connect them with the appropriate resources.

• Offer guidance on intricate Veteran cases.

• Aid in identifying suitable referrals, resources, and escalation pathways.

• Provide direct support to Veterans when necessary.

• Collaborate with the Director of Training and Development and the Director of Care Coordination to create training focused on Veterans.

• Instruct Care Coordinators on VA healthcare, Veteran resources, benefits navigation, and common challenges.

• Serve as a continuous social work/VA subject matter expert for the Care Coordinator team.

• Report directly to the Director of Care Coordination.

• Operate without supervisory responsibilities.

⛳️ Requirements

• A minimum of 5 years of experience as a clinical social worker, care coordinator, care navigator, or in a related field.

• Proven experience in progressive program management.

• At least 1 year of experience in a remote working environment.

• Experience working directly with Veterans and/or within the VA system.

• Knowledge of VA healthcare, Veteran benefits/resources, behavioral health, and social determinants of health (SDOH).

• Experience with medically and/or behaviorally complex populations.

• A dedicated home office for remote work is required.

• Strong interpersonal, verbal, and written communication skills, along with collaborative and problem-solving abilities.

• Experience communicating with members via phone and text messaging.

• Proficient in documenting case notes in a care management or electronic health record platform.

• Familiarity with motivational interviewing techniques.

• Experience with Apple computers is preferred.

• Bilingual fluency in Spanish is preferred.

🏝️ Benefits

• Opportunity to work remotely from a dedicated home office.

• Full-time schedule from Monday to Friday.

• No travel is required.