Care Manager – Registered Nurse, Field

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Employ critical thinking and judgment to support and enhance the case management process.

• Promote optimal healthcare outcomes for members.

• Assist in scheduling appointments.

• Identify and support members in accessing their benefits and educational resources.

• Utilize care management tools and resources effectively.

• Collaborate with members, healthcare providers, and community organizations to address members’ healthcare and social determinant needs.

• Travel throughout DuPage, Kane, DeKalb, Kendall, and the surrounding areas of West Suburbs, Illinois.

• Operate independently from a designated home workspace while engaging virtually with teams.

• Navigate various systems, secure portals, and care management applications.

• Communicate via email, calendar invites, Teams messaging, and virtual meetings.

• Troubleshoot common technical issues and reach out to IT for unresolved problems.

⛳️ Requirements

• Must be a resident of the state of Illinois.

• Must have reliable transportation and be willing to travel up to 75% of the time from the home location in and around West Suburbs, IL, including DuPage, Kane, DeKalb, Kendall, and surrounding areas.

• At least 3-5 years of clinical practical experience is required.

• Confidence in working from home and the ability to think independently, using tools to collaborate and connect with teams virtually.

• Strong analytical and problem-solving abilities.

• Excellent communication, organizational, and interpersonal skills.

• Capacity to work autonomously.

• Proficient computer skills, including navigating multiple systems and typing.

• Familiarity with MS Word, Excel, Outlook, PowerPoint, and proprietary applications is essential.

• An Associate's degree is required.

• Must hold an active and unencumbered Registered Nurse license in the state of Illinois.

• A direct/hardwired internet connection within 7 feet of the computer, with a minimum of 25 Mbps download and 3 Mbps upload speeds; WiFi and satellite internet are not acceptable.

• A quiet, secure, and private designated home workspace that complies with CVS Health and HIPAA guidelines.

• Must work within the state and city of current residence.

• Workspace furniture must be provided by the candidate.

• Ability to utilize multiple monitors and applications simultaneously.

• Proficient in using email, calendar invites, Teams messaging, and virtual meetings.

• Experience with Microsoft Office 365 or similar Google Workspace applications is preferred.

• Ability to access secure systems such as VPN and EHR portals, adhere to computer security practices, and identify suspicious emails or links.

• Ability to independently troubleshoot common technical issues.

🏝️ Benefits

• Mileage reimbursement according to the company’s expense reimbursement policy.

• Eligibility for CVS Health bonus, commission, or short-term incentive programs in addition to base salary.

• Comprehensive medical coverage.

• Dental coverage provided.

• Vision coverage available.

• Paid time off is offered.

• Options for retirement savings.

• Access to wellness programs.

• Additional resources based on eligibility.

• Company-provided equipment including keyboard, monitor, computer, headset, and more.