Care Manager, Clinical

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and assist patients with their healthcare requirements through telephonic outreach.

• Perform and document visits utilizing various technology platforms and electronic health records (EHRs).

• Track adherence to care plans and assess their effectiveness.

• Monitor patient progress promptly and implement changes as necessary.

• Facilitate patient access to suitable medical and specialty providers.

• Educate patients and their family/caregivers about pertinent community resources.

• Coordinate the continuity of patient care with external healthcare organizations and facilities.

• Manage transitions from primary care providers to specialty care providers.

• Support patients in self-managing their diseases and modifying their behaviors.

• Provide health counseling, education, and instruction to patients.

• Utilize computer applications effectively.

• Make and receive phone calls for the majority of the work shift.

• Greet patients upon arrival.

• Review patient medical records thoroughly.

• Code and complete insurance documentation.

• Schedule patient appointments.

• Organize hospital admissions and laboratory services.

• Manage correspondence, billing, and bookkeeping activities.

• Escalate patient concerns or needs to the relevant provider.

• Carry out additional tasks necessary to uphold company values and achieve its mission.

⛳️ Requirements

• Certified Medical Assistant (CMA) Certification.

• Maintaining certification is an ongoing requirement for this position.

• A minimum of 1 year of experience in a healthcare environment dealing with patients with complex chronic conditions is preferred.

• Experience in Chronic Care Management is required (CCM, PCM, APCM).

• Proficient in using a personal computer.

• Possess technical and analytical skills.

• Excellent communication, organizational, and interpersonal abilities.

• Familiarity with Microsoft Excel is preferred.

• Capable of working remotely from home in a private HIPAA-compliant setting.

• Must have the capacity to house company equipment necessary for the job.

• Must have broadband Internet access.

• Internet download speed should be at least 24 mbps and upload speed at least 4 mbps.

• Must successfully pass a background check, drug screening, and identity verification process prior to employment.

• Immigration or work visa sponsorship will not be available.

• Ability to hear in the normal range and use a headset/earpiece.

• Good visual acuity to read computer screens, scripts, forms, etc.

• May need to sit for 100% of the time while taking calls.

• Accessing the electronic medical record (EMR) system may require the use of a personal mobile device for authentication.

🏝️ Benefits

• Medical Insurance.

• Vision Insurance.

• Dental Insurance.

• Flexible Spending Account (FSA).

• Company-paid short- and long-term disability.

• Employee Assistance Program.

• Life Insurance.

• Accident Insurance.

• Additional voluntary benefit programs for employees and their eligible dependents.

• 401(k) retirement plan with company matching.

• Remote work from home in a private HIPAA-compliant workspace.

• Company equipment necessary to perform the job.

• Broadband Internet Access.