Care Coordinator, Doula

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Evaluate the care needs of pregnant and postpartum Medicaid members.

• Ensure that members receive suitable services in the least restrictive environment.

• Identify and address obstacles to perinatal and postpartum care.

• Develop and implement interventions to fulfill care requirements.

• Coordinate services and assess case management plans against members' personal objectives.

• Continuously track member progress through assessments, data analysis, conversations, and proactive care planning.

• Conduct assessments and evaluations both via telephone and in person.

• Address immediate and acute gaps in care and access.

• Clarify MCO requirements, services, and benefits to enrollees.

• Provide referrals to community resources.

• Assist members and their families in navigating appropriate care resources.

• Facilitate communication with payers, providers, interdisciplinary teams, and other individuals involved in care.

• Visit Medicaid members in their homes.

• Travel locally up to 25% for collaboration, face-to-face meetings, and field interactions.

• Collaborate with nurses, social workers, behavioral health professionals, and care coordinators to enhance health outcomes and tackle care barriers.

⛳️ Requirements

• Certified Doula under Illinois Medicaid.

• Must be a resident of Illinois.

• At least 1 year of experience in the healthcare field.

• Minimum of 1 year of experience in case management or care coordination.

• Intermediate to advanced computer proficiency.

• Familiarity with Microsoft Word, Excel, and Outlook.

• Experience with electronic information applications/software, including electronic medical records.

• Valid driver's license from the state.

• Personal vehicle liability insurance that meets state minimum requirements or specified Humana standards.

• Must undergo TB screening if selected.

• Must have internet service with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Ability to work from a designated space without interruptions to safeguard member PHI/HIPAA information.

• Willingness to primarily work Monday to Friday, from 8:00 AM to 5:00 PM CST, with flexibility based on business needs.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work arrangement.

• Home internet requirements supported for effective remote work.

• Dedicated workspace for protecting member PHI/HIPAA information.