Care Coordinator – Documentation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Download initial assessment notes, clinical evaluations, and treatment plans from external payer platforms.

• Upload and incorporate documentation into the EHR system.

• Oversee, audit, and follow up on pending clinical documentation within assigned provider caseloads.

• Act as the primary contact for clinicians concerning documentation protocols, templates, chart addendums, and clinical review processes.

• Offer support through email and internal messaging.

• Maintain up-to-date documentation status logs and addendum tracking sheets.

• Ensure data integrity and compliance with HIPAA regulations.

• Assist in onboarding new providers by guiding clinicians on documentation expectations, EHR workflows, and compliance benchmarks.

• Facilitate documentation exchanges between clinicians and insurance representatives.

• Address chart discrepancies and respond to audit requests.

• Monitor charting delays and trends in non-compliance.

• Provide constructive feedback to operations leadership.

• Manage a standard caseload of 25–30 assigned clinicians.

• Achieve daily turnaround targets and assist with initial chart audits for new provider groups.

• Identify documentation deficiencies prior to billing or audit escalation.

• Support colleagues during peak periods or transitional coverage.

• Undertake additional responsibilities and ad-hoc projects as required by business needs.

⛳️ Requirements

• 1–2+ years of administrative, care coordination, or operational experience in a healthcare or behavioral health environment.

• Strong understanding of clinical documentation standards and medical records management.

• Strict compliance with HIPAA regulations (preferred).

• Proficient in navigating Electronic Health Record (EHR) systems and administrative tracking platforms.

• Experience with Google Workspace, Microsoft Excel, and web-based portals.

• Exceptional written and verbal communication skills.

• High attention to detail with the ability to prioritize a substantial daily workload.

• Capacity to manage competing deadlines and maintain focus in a fully remote setting.

• Familiarity with relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot, or other industry-standard AI productivity tools.

• Must be a current resident and legally authorized to work for any employer in the U.S.

• Must be available to work Monday-Friday, 9:00 am-5:30 pm PST or equivalent U.S. time zones.

🏝️ Benefits

• A generous PTO policy, offering a minimum of three weeks off annually.

• A holiday schedule aligned with standard U.S. holidays.

• Complimentary therapy coverage benefits (enrollment in a qualifying medical plan required to participate).

• Competitive Medical, Dental, and Vision insurance.

• HSA with a $1,100 company contribution.

• FSA options available.

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D.

• Coverage for the salary difference for up to seven weeks of short-term disability leave after the necessary waiting period.

• Eight weeks of paid Parental Leave; 8–16 weeks if also qualifying for STD.

• 401(k) retirement plan with a 100% match on up to 4% of base salary, immediately vested.

• Annual company gathering.

• Company closure between Christmas and New Year’s.

• Supplemental life insurance.

• Pet insurance.

• Commuter benefits.

• Comprehensive benefits package.