Care Coordinator, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver hands-on tablet training and ongoing technical assistance for new family caregivers

• Monitor, document, and enhance caregiver engagement with technology platforms

• Provide comprehensive logistical support to the coaching team

• Record all interactions and maintain precise records in the care management system

• Aid in the development, maintenance, and updating of comprehensive, person-centered care plans

• Oversee adherence to care plans and identify areas for improvement

• Collaborate with primary care providers and client care management teams

• Organize referrals to specialists, community services, and support programs

• Track referral outcomes and ensure compliance with provider recommendations

• Coordinate essential care activities with Ceresti partners

• Monitor service delivery metrics and outcomes

• Maintain an extensive database of community resources for caregivers

• Develop resource guides tailored to the specific needs of individual families

• Provide insights on program enhancements based on family experiences

• Engage in the creation of new resources and tools

• Contribute to the development and documentation of best practices

⛳️ Requirements

• A minimum of 2 years’ experience in healthcare coordination, case management, or patient navigation

• Experience with older adults and/or dementia populations is preferred

• Proficient with tablets, smartphones, and digital platforms; capable of teaching technology to diverse groups

• Outstanding verbal and written communication skills; able to convey complex information clearly

• Strong organizational abilities with a knack for managing multiple priorities and deadlines

• Deep empathy for families dealing with dementia; skilled in providing emotional support while maintaining professional boundaries

• Creative problem-solving skills and the ability to navigate intricate healthcare systems

• Capable of working effectively with diverse populations and adjusting communication styles as needed

• Strong teamwork abilities and the capacity to collaborate across interdisciplinary teams

• Proficient in care management software and electronic health records

• Experience with Microsoft Office Suite and Google Workspace

• Quick to learn new software platforms

• Basic knowledge of HIPAA and healthcare privacy regulations

🏝️ Benefits

• Competitive compensation

• Supportive culture

• Opportunity to contribute to meaningful change