Care Coordinator

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Offer administrative assistance to the Care Management team

• Gather data for Health Risk Assessments (HRA)

• Evaluate members for eligibility, benefits, and prioritization of Care Management services

• Identify members lacking a Primary Care Physician (PCP) and refer them to Member Services

• Execute transition-of-care responsibilities and reach out to PCPs, medical Power of Attorneys (POAs), and other healthcare providers

• Record encounters and communications, generate monthly reports, and maintain electronic member documentation

• Encourage members to engage actively in their health and wellness

• Deliver health education, conduct member follow-ups, schedule PCP appointments, and coordinate care under the guidance of the Care Manager

• Assist members in accessing medical homes, health-related services, and social support

• Confirm appointments and acquire medical records to enhance member compliance

• Link members with community resources such as housing, food, clothing, prenatal classes, parenting resources, life-skills training, and mental health services

• Build positive relationships with members, providers, nurse care managers, social workers, agency representatives, and office personnel

⛳️ Requirements

• High school diploma or its equivalent

• Over 2 years of experience serving the Medicaid population, ideally in the MD/DC area

• More than 2 years of OB/GYN experience

• Familiarity with medical terminology

• Excellent interpersonal, communication, and customer service abilities

• Capacity to work efficiently with a diverse array of constituents

• Awareness of community agencies and resources

• Proficient understanding of multi-system outreach programs related to healthcare delivery, clinical education, and health-related services

• Insight into transportation and other barriers to accessing care

• Capability to collaborate and function effectively within a team

🏝️ Benefits

• Competitive salary

• Medical, dental, and vision coverage

• 100% employer-paid Term Life Insurance

• Short and Long-Term Disability benefits

• 401k Employer Match up to 4%

• 20 days of Paid Time Off (PTO)

• Tuition assistance and professional development programs

• Various work arrangements and flexibility

• Organization-wide social events

• Initiatives for Diversity, Equity, and Inclusion