Care Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist patients in understanding their care journey and making informed decisions regarding treatment.

• Attend designated patient appointments with clinicians to aid in education and decision-making for subsequent steps.

• Clarify home sleep testing (HST), oral appliance therapy (OAT), PAP, and various other care pathways.

• Reinforce recommendations from clinicians while abstaining from providing independent clinical advice.

• Address non-clinical inquiries related to care processes, treatment pathways, insurance, costs, and logistics.

• Identify and resolve obstacles to recommended care.

• Provide education to patients concerning HST, insurance verification, and potential financial obligations.

• Initiate and transition necessary next steps to Diagnostic Administration.

• Monitor incomplete next steps and proactively engage with patients.

• Participate in appointments concerning HST results and treatment planning.

• Describe treatment logistics, insurance coverage, out-of-pocket expenses, financing/payment options, and next steps.

• Guide patients in making treatment decisions and follow up with those who are undecided.

• Transfer accepted treatments to Treatment Administration for fulfillment.

• Manage assigned patients through critical decision points.

• Conduct outreach via phone, SMS, and other approved channels.

• Accurately document conversations, decisions, objections, and follow-ups.

• Collaborate with Diagnostic Administration, Treatment Administration, clinicians, and other teams.

• Properly escalate clinical, insurance, and operational issues as needed.

• Facilitate patient progression and conversion while ensuring a patient-first experience.

⛳️ Requirements

• Experience in patient care coordination, healthcare navigation, inside sales, patient conversion, customer success, or a related patient-facing role.

• Exceptional verbal and written communication skills.

• Comfortable engaging in high-volume patient conversations via phone and SMS.

• Confidently and empathetically discuss financial information and treatment costs.

• Strong organizational skills with keen attention to detail.

• Capable of managing multiple patients and follow-up workflows simultaneously.

• Adaptable to a fast-paced environment where processes and responsibilities are subject to change.

• Experience in sleep medicine, dental care, telehealth, DME, insurance-driven healthcare, or another high-consideration healthcare service is advantageous.

• Ability to clearly and confidently explain complex processes.

• Comfortable discussing costs and financial responsibilities.

• Understanding the difference between supporting a clinical recommendation and making one.

• Skilled at uncovering and appropriately addressing reasons behind patient hesitation.

• Able to drive toward a definitive next step.

• Capable of managing a substantial active patient caseload.

• High degree of autonomy and ownership in a distributed work environment.

🏝️ Benefits

• Opportunity for quarterly bonus incentives.

• 100% premium coverage for the employee's Health, Dental, and Vision Insurance.

• 50% premium coverage for dependents' Health, Dental, and Vision Insurance.

• Access to a 401k platform.

• Work From Home (WFH) Stipend.

• Remote team and distributed work environment.

• Potential need for occasional weekend coverage.