Care Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Facilitate patient care by ensuring access to suitable resources and programs, and assisting with referrals and provider appointments.

• Conduct outbound calls and address inbound inquiries from patients, providers, and Village resources.

• Perform non-clinical screenings and pathways under the guidance of the Manager; escalate issues to the Integrated Care Nurse as necessary.

• Support the clinical team in advancing patients through the continuum of care by executing assigned tasks.

• Identify qualifying resources and work in collaboration with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to enroll members in programs.

• Communicate directly with patients in a prompt and professional manner.

• Ensure accurate, complete, and confidential documentation is maintained.

• Exhibit outstanding two-way oral and written communication skills.

• Operate in alignment with DaVita’s mission and values to provide high-quality patient care.

• Collaborate closely with Nurse Practitioners and RN Case Managers to coordinate care and facilitate resources.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of 2 years of experience in a professional office setting.

• Capability to manage confidential information with discretion and sound judgment.

• Strong verbal communication abilities are essential.

• Proficient in Microsoft Office, Excel, and Outlook.

• Previous experience with Electronic Medical Records is preferred.

• A commitment to service excellence and patient satisfaction is crucial.

• Ability to work independently while also collaborating effectively with the team.

• A quiet, private home workspace equipped with reliable high-speed internet is required.

• Preferred: 1–3 years of experience in a clinical medical office.

• Experience as a CNA or MA is advantageous.

• Familiarity with care coordination, including referrals and care management.

• Knowledge of navigating insurance payers.

• Experience in direct patient care or support is beneficial.

• Prior experience in a medical office environment is required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) match.

• Paid time off.

• PTO cash out.

• Family resources.

• EAP counseling sessions.

• Access to Headspace®.

• Backup child and elder care services.

• Maternity/paternity leave.

• Opportunities for professional development programs.

• Access to on-demand virtual leadership and development courses through StarLearning.

• Flexible hybrid schedule with potential for professional growth.