Care Coordination Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with therapists, clinical leads, and the care navigation/patient support team to identify patients who are either too high-acuity or beyond the scope of the virtual outpatient model.

• Engage with patients and, with their consent, caregivers via phone or video to evaluate needs, preferences, insurance coverage, and barriers to accessing care.

• Develop personalized transition-of-care plans that align patients with suitable care levels and services.

• Facilitate referrals to psychiatry, medication management, IOP/PHP, inpatient or residential treatment, geriatric psychiatry, memory care, substance use treatment, primary care, and community/social services.

• Manage referrals and arrange initial appointments.

• Send records with appropriate authorization.

• Ensure that patients attend their scheduled appointments.

• Take ownership of continuity of care for patients who require a higher level of care than what virtual outpatient therapy can offer.

⛳️ Requirements

• A bachelor's degree in social work, nursing, psychology, public health, or a related field is required; a master's degree is an advantage.

• At least 2 years of experience in case management, care coordination, discharge planning, utilization management, or referral coordination within a behavioral health or healthcare environment.

• Proficient understanding of behavioral health levels of care, including outpatient, IOP, PHP, inpatient, and residential care.

• Experience with older adults, Medicare, or Medicare Advantage is strongly preferred.

• Clinical licensure or certification such as LMSW, LSW, LCSW, RN, LPC, CCM, or ACM is a plus, but not mandatory.

• Comfortable using telehealth platforms and EMRs; quick to learn new tools.

• Outstanding written and verbal communication and relationship-building abilities.

• Must be a resident of the United States.

• Must have authorization to work in the United States.

• Able to maintain composure under pressure and effectively follow through on patient care transitions.

• Capable of communicating with older adults, caregivers, hospital intake coordinators, insurers, and care providers.

🏝️ Benefits

• Full-time W2 employment.

• Work fully remotely.

• Access to modern telehealth software and tools.

• Collaborative support from clinical leadership, therapists, and the care navigation team.

• Opportunity to contribute to the development of playbooks, referral networks, and escalation pathways.

• Make a direct impact on patients during their vulnerable moments of care.