Care Concierge Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Provide compassionate and personalized support throughout each member's therapy journey.

• Assist members in understanding their options, overcoming barriers, and advocating for essential care modifications and services.

• Oversee new and ongoing therapy cases, ensuring accurate documentation is maintained.

• Collaborate with providers, pharmacies, and internal teams for effective case management.

• Track therapy progress and prioritize the needs of members accordingly.

• Manage both inbound and outbound communications along with casework responsibilities.

• Address inquiries swiftly and accurately by employing critical thinking skills.

• Anticipate potential challenges and adapt to the evolving needs of members.

• Maintain proactive and clear communication with members, providers, and internal teams.

• Build strong relationships and ensure member satisfaction through professional and empathetic interactions.

⛳️ Requirements

• Minimum of 3 years of experience in the healthcare sector, with a focus on care coordination, member advocacy, or related positions.

• At least 3 years of customer service experience along with case management, preferably within the healthcare field.

• Experience in a call center is an advantage.

• Proven ability to work in a high-volume, fast-paced, and evolving team environment.

• Strong problem-solving skills, adaptability to changing conditions, and capacity to handle multiple tasks simultaneously.

• A genuine passion for enhancing healthcare and assisting individuals, with a record of success in a similar capacity.

• Outstanding communication skills and the ability to quickly learn and convey the benefits of the VIVIO Health program.

• Demonstrated responsibility, reliability, ownership of tasks, and a commitment to ongoing performance improvement.

• Keen attention to detail.

• High school diploma or GED required.

• Availability for a full-time position between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET.

• Must be able to attend 3 weeks of training consistently: 2 weeks virtually and 1 week in-person in Hayward, CA.

• Willingness to travel onsite to Hayward, CA, for training and collaborative efforts.

• Bilingual candidates are a plus.

🏝️ Benefits

• Health Benefits

• PTO

• 401K employer match

• Opportunity to be part of a growing and innovative organization

• A dynamic and collaborative working environment

• The opportunity to create a meaningful impact with a Public Benefit Corporation

• Remote work with limited travel for training, meetings, and collaborative efforts