Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to prioritize and dispatch responses effectively.

• Deliver empathetic customer support utilizing both scripted and unscripted responses.

• Oversee a significant volume of medical alerts and alarms, providing sincere care in potentially high-stress situations.

• Accurately document call details, dispatches, and messages in a database in real-time while maintaining concentration and precision.

• Communicate with empathy, respect, and patience to guarantee a positive experience for members.

• Confirm and update customer information within the system.

• Diagnose issues with alarm systems and report them for prompt maintenance.

• Actively inquire about and suggest preventative healthcare services to members.

• Control access to highly sensitive information and uphold strict confidentiality.

• Engage in simultaneous conversation and typing while navigating various screens and systems.

• Successfully complete onboarding training and pass necessary compliance evaluations.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal abilities.

• Excellent verbal and written communication skills.

• Capability to remain calm and empathetic in high-pressure scenarios.

• Self-driven with the ability to work both independently and collaboratively.

• Proficient typing skills at a minimum of 35 WPM.

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Competence in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are required.

• Capability to sit and work at a computer with a headset for extended periods.

• Ability to lift up to 10 pounds and reach/bend to retrieve items from cabinets and shelves.

• Capability to speak, hear, and see throughout the assigned workday.

• Engagement in repetitive keystroke/data entry for the designated workday.

• Ability to handle a significant volume of calls, exceeding 100 calls per day.

• Must reside in one of the specified eligible states.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!

• Fully remote position.