Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted replies.

• Supervise a significant volume of medical alerts and alarms, providing assistance during high-pressure situations.

• Log call details, dispatches, and messages into a database in real-time.

• Communicate with empathy, respect, and patience to ensure a positive experience for members.

• Verify and update customer information within the system.

• Diagnose alarm system issues and report them for prompt maintenance.

• Ask about and suggest preventative healthcare services to members.

• Handle access to sensitive materials and uphold strict confidentiality.

• Engage in simultaneous talking and typing while navigating various screens and systems.

• Complete onboarding training and mandatory compliance assessments.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 year of experience in customer service, ideally within a contact center or healthcare environment.

• Outstanding customer service and interpersonal abilities.

• Excellent oral and written communication skills.

• Capability to maintain composure and empathy in high-pressure conditions.

• Self-driven with the ability to work both independently and as part of a team.

• Proficient typing skills (minimum 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Efficiently switch between multiple screens and systems.

• Competence in Microsoft Word, Excel, Outlook, and PowerPoint.

• Availability to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are necessary.

• Capability to sit at and operate a computer with a headset for extended periods.

• Ability to lift up to 10 pounds and reach/bend to access items in cabinets and shelves.

• Capacity to speak, hear, and see throughout the assigned workday.

• Engage in repetitive keystroke/data entry tasks for the duration of the workday.

• Minimal walking required.

• Ability to handle a high volume of calls, exceeding 100 calls per day.

• Must reside in one of the eligible states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Successfully complete new hire training and pass all mandatory compliance evaluations.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).