Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to prioritize and dispatch appropriate responses.

• Deliver compassionate customer service by utilizing both scripted and non-scripted responses.

• Supervise a substantial volume of medical alerts and alarms.

• Log call details, dispatches, and messages into a database in real time.

• Communicate with empathy, respect, and patience to ensure a positive experience for members.

• Verify and update customer information within the system.

• Troubleshoot alarm systems and report any issues for prompt maintenance.

• Inquire about and suggest preventative healthcare services to members.

• Manage access to highly sensitive materials while maintaining strict confidentiality.

• Simultaneously talk and type while navigating multiple screens and systems.

• Complete new hire training and necessary compliance testing.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal skills.

• Strong oral and written communication capabilities.

• Ability to remain calm and empathetic in high-pressure situations.

• Self-motivated with the capacity to work both independently and as part of a team.

• Proficient typing skills of at least 35 WPM.

• Familiarity with customer service software and CRM systems is preferred.

• Efficiently toggle between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50 Mbps download and 25 Mbps upload are required.

• Ability to sit at and work on a computer using a headset for extended periods.

• Capable of lifting up to 10 pounds and reaching/bending to retrieve items from cabinets and shelves.

• Ability to speak, hear, and see throughout the assigned workday.

• Engage in repetitive keystroke/data entry for the assigned workday.

• Minimal ambulation required.

• Capacity to handle a high volume of calls, up to 100+ per day.

• Must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

• Successfully complete new hire training and pass all required compliance testing.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (for Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (including retail, hotel, food, restaurants, car rentals, and more!).

• Fully Remote Role.