Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer service using both scripted and unscripted communication methods.

• Supervise a high volume of medical alerts and alarms.

• Accurately log call details, dispatch actions, and messages into a database in real-time.

• Communicate with compassion, respect, and patience.

• Verify and update customer information within the system.

• Troubleshoot alarm systems and report issues to ensure timely maintenance.

• Inquire about and suggest preventative healthcare services.

• Manage access to sensitive materials while maintaining strict confidentiality.

• Engage in conversation and typing simultaneously while navigating multiple screens and systems.

• Complete new hire training and successfully pass all required compliance assessments.

• Undertake additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal skills.

• Strong oral and written communication skills.

• Ability to maintain composure and empathy in high-pressure situations.

• Self-driven with the capability to work both independently and as part of a team.

• Proficient typing skills (minimum of 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are necessary.

• Ability to sit and work on a computer with a headset for extended periods.

• Capable of lifting up to 10 pounds and reaching/bending to retrieve items from cabinets and shelves.

• Ability to speak, hear, and see for the duration of the workday.

• Engage in repetitive keystroke/data entry tasks throughout the workday.

• Minimal ambulation required.

• Ability to handle a high volume of calls, exceeding 100 calls per day.

• Must reside in one of the eligible states listed in the job posting.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer-paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability benefits.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!

• Fully Remote Role.