Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted responses.

• Oversee a substantial volume of medical alerts and alarms.

• Accurately log call details, dispatches, and messages into a database in real-time.

• Communicate with empathy, respect, and patience to foster a positive experience for members.

• Validate and update customer information within the system.

• Troubleshoot alarm systems and report any issues for prompt maintenance.

• Ask about and suggest preventative healthcare services to members.

• Manage access to sensitive materials, ensuring strict confidentiality.

• Engage in simultaneous talking and typing while navigating multiple screens and systems.

• Complete new hire training and successfully pass required compliance assessments.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal abilities.

• Strong verbal and written communication skills.

• Capability to remain calm and empathetic in high-pressure circumstances.

• Self-driven with the ability to work both independently and as part of a team.

• Proficient typing skills at a minimum of 35 words per minute.

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently navigate multiple screens and systems.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Availability to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50 Mbps download and 25 Mbps upload are necessary.

• Capability to sit and work at a computer with a headset for extended periods.

• Ability to lift up to 10 pounds and reach/bend to retrieve items from cabinets and shelves.

• Must be able to speak, hear, and see for the duration of the assigned workday.

• Engage in repetitive keystroke/data entry tasks throughout the assigned workday.

• Minimal ambulation is required.

• Ability to handle a high volume of calls, exceeding 100 calls per day.

• Must reside in one of the eligible states listed in the posting.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts (including retail, hotel, food, restaurants, car rentals, and much more!).