Care Center Representative – 2ND SHIFT

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and coordinate responses.

• Deliver empathetic customer support using both scripted and unscripted communication techniques.

• Supervise a significant volume of medical alerts and alarms.

• Accurately document call information, dispatches, and messages in real time within a database.

• Interact with clients using kindness, respect, and patience.

• Confirm and update customer details in the system.

• Diagnose issues with alarm systems and report them for prompt maintenance.

• Inquire about and suggest preventative healthcare services.

• Manage access to sensitive materials while upholding strict confidentiality standards.

• Engage in simultaneous talking and typing while navigating various screens and systems.

• Complete onboarding training and successfully pass necessary compliance evaluations.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School Diploma or GED is required.

• 0–1 year of experience in customer service, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal abilities.

• Strong verbal and written communication skills.

• Capability to remain calm and empathetic in high-stress situations.

• Self-driven with the ability to work both independently and as part of a team.

• Proficient typing skills, with a minimum speed of 35 WPM.

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently toggle between multiple screens and systems.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work on weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50 Mbps download and 25 Mbps upload are required.

• Capability to sit and work at a computer with a headset for extended periods.

• Ability to lift items up to 10 pounds and reach/bend to retrieve materials.

• Must be able to speak, hear, and see throughout the assigned workday.

• Engage in repetitive keystroke/data entry tasks during the designated work hours.

• Ability to handle a high volume of calls, exceeding 100 calls per day.

• Must reside in one of the specified eligible states.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer-Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with a Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!