Care Account Manager, Clinical

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Perform acute risk and welfare evaluations for employees referred via the client's escalation pathway, in either French or English as necessary.

• Provide individual counseling and psychotherapy to the supported caseload in a virtual setting.

• Execute fitness-for-work evaluations and generate related clinical documentation.

• Draft risk assessments, session records, return-to-work memoranda, and fitness-for-work reports.

• Manage each case from start to finish, encompassing referral, assessment, treatment, fitness-for-work, reintegration, and closure.

• Ensure support plans are aligned with client on-site teams and oversee clinically appropriate adjustments.

• Collaborate with internal helpline, care excellence, and network partnership teams.

• Assess open cases and follow up on any stalled items.

• Verify risk tiering, establish review schedules, and make necessary clinical decisions.

• Elevate cases that exceed the scope of remote delivery or that require in-person intervention.

• Operate within various regulatory, medical, and emergency-escalation frameworks.

• Co-develop and sustain clinical protocols, risk frameworks, and SOPs, including those in French.

• Create and present clinical training and framework guidance to non-clinical client personnel in both French and English.

• Build the provider network in the market in collaboration with Network Partnerships.

• Serve as the designated clinical contact for client chaplaincy, medical, and health and safety leads.

• Generate case tracking and monthly clinical reports on presenting issues, risk trends, outcomes, and service-level themes.

• Share clinical insights during client review meetings and translate them into actionable recommendations.

⛳️ Requirements

• Proficient in both French and English at a professional level, suitable for clinical assessments, therapy delivery, and client-facing documentation in both languages.

• Registered clinical psychologist or qualified counselor, with active registration in your jurisdiction and the ability to practice remotely.

• Master’s degree in clinical psychology, counseling, or a related discipline.

• At least three years of clinical experience, including direct assessment and therapy provision to adults.

• Proven experience in managing acute risk, including suicidality, in a role where you made decisions rather than merely advising.

• Familiarity with structured return-to-work, fitness-for-work, or occupational mental health pathways.

• Availability to work four hours a day, Monday to Friday, within the 08:00 to 17:00 UK and West Africa timeframe.

• Desirable: Experience working across multiple jurisdictions or with expatriate, rotational, or multinational workforces.

• Desirable: Knowledge of remote industrial, mining, resources, or energy operational contexts.

• Desirable: Additional language skills, especially in Mandarin.

• Desirable: Experience in contributing to clinical protocols, risk frameworks, or SOPs.

• Desirable: Previous case management or clinical account experience within a commercial environment.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional growth and development.

• Flexible work arrangements to support work-life balance.

• Access to comprehensive health and wellness programs.

• Supportive and collaborative work environment.