CAO Elite Client Success Advisor

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Collaborate directly with new clients throughout the onboarding process to ensure the effective operational implementation of Counter Adversary Elite.

• Coordinate with teams both within and outside of CAO to guarantee customer satisfaction and uphold the integrity of the service.

• Strengthen relationships with 'at-risk' customers and pinpoint opportunities to enhance customer satisfaction.

• Develop, assess, and oversee customer metrics and reporting to detect potential team performance or health concerns.

• Recognize renewal risks and work with internal teams to address these issues, ensuring a successful renewal process.

• Promote customer success through proactive check-ins, surveys, and feedback collection.

• Participate in customer renewal meetings and metrics evaluations.

• Evaluate clients' usage and interaction with Counter Adversary Operations Elite to ensure they are maximizing their return on investment.

⛳️ Requirements

• Previous experience in a customer engagement role or consulting, preferably related to EDR.

• Demonstrated experience in a client-facing Cybersecurity position.

• Proven ability to communicate technical concepts effectively to both technical and executive-level stakeholders.

• Excellent at cultivating and sustaining relationships with customers and partner organizations, as well as key internal stakeholders and interdisciplinary teams.

• Capability to work collaboratively with teams across different time zones.

• Ability to showcase practical knowledge of all-source intelligence, security research, and threat hunting methodologies and concepts.

• Prior experience in one (1) or more of the following areas: Security Operations, Incident Response, Consulting, Malware Analysis, Penetration Testing, Threat Hunting, Information Security Consulting, All Source Threat Intelligence.

• Proven experience in leveraging AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business results.

🏝️ Benefits

• Leading market compensation and equity awards.

• Comprehensive wellness programs focusing on physical and mental health.

• Competitive vacation and holiday policies for rest and rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of position or level.

• Employee networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture with top-notch amenities.

• Recognized as a Great Place to Work Certified™ globally.