Campaign Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage the complete lifecycle of assigned campaigns, from initiation to post-launch evaluation.

• Collect and document client campaign requirements while validating campaign briefs.

• Facilitate kick-off meetings with both internal teams and external partners.

• Oversee and update the marketing calendar for designated clients.

• Act as the main point of contact for clients regarding campaign status, delivery, and any escalations.

• Handle campaign setup, trafficking, troubleshooting, quality assurance coordination, and optimization.

• Create and manage campaign deployments, which include subscriber data, audience segmentation, email scheduling, and distribution.

• Submit and monitor campaigns in Workfront/Jira while upholding documentation standards.

• Assist in planning A/B and multivariate testing.

• Recognize process inefficiencies and enhance operational workflows.

• Produce campaign and process documentation, including specific work instructions for clients.

• Proactively identify and escalate risks, blockers, and quality issues to prevent missed service level agreements (SLAs).

• Ensure campaigns are accurate, delivered on time, and maintain proactive communication with clients.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• A minimum of 2 years' experience in campaign management, account management, or project management roles.

• Required knowledge of email marketing best practices, particularly with Salesforce Marketing Cloud (formerly ExactTarget).

• Experience with new client implementations is essential.

• Proficient in Microsoft Office suite.

• Capable of organizing and prioritizing multiple projects and client deadlines with minimal supervision.

• Excellent written and verbal communication skills, along with strong problem-solving abilities and a keen eye for detail.

• Experience in a direct client-facing position is a must.

• Background in an agency or corporate in-house agency setting is preferred.

• Preferred experience with SendGrid, Mailchimp, Alterian, Salesforce, Braze, Iterable, or other ESPs.

• Preferred knowledge of Six Sigma, Lean, or other process improvement frameworks.

• Familiarity with workflow management tools such as Workfront or Jira is preferred.

• Understanding of email template development and journey orchestration principles is preferred.

• Basic knowledge of SQL fundamentals or other database technologies is a plus.

🏝️ Benefits

• Flexible Time Off to recharge as needed.

• Nine Company-Wide Holidays.

• A comprehensive range of benefits focusing on your growth, development, and personal well-being.

• A flexible work environment with the option to work remotely.

• Opportunities for periodic travel to support team collaboration, customer engagements, training, and company events.