Call Center Sales Intake Specialist

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Address incoming inquiries through phone, web forms, and chat in real-time.

• Conduct brief 5–8 minute discovery calls to collect and evaluate incident details, injuries, liability, and insurance information.

• Utilize proprietary scripts and strict qualification standards to assess case suitability for partner legal teams.

• Execute live warm transfers to partner legal teams or arrange timely callbacks for qualified prospects.

• Meticulously record caller information, case specifics, and outcomes in Salesforce.

• Oversee follow-ups for pending leads and re-engage prospects who were initially hesitant to proceed.

• Act as the initial point of contact for individuals seeking legal assistance following an injury.

⛳️ Requirements

• Excellent English communication skills (C1 level), both spoken and written.

• Fully bilingual, with fluency in both English and Spanish.

• A minimum of 1 year of experience in a high-volume call center, customer service, or medical/legal office setting.

• Outstanding verbal communication abilities, with a knack for mirroring a caller’s tone, showing empathy, and building rapport swiftly.

• A sales-oriented mindset aimed at educating callers and steering them towards action on their personal injury matters.

• Tech-savvy, capable of typing 45+ WPM while conversing with callers and navigating various software platforms concurrently.

• Ability to work independently from a home office equipped with stable, high-speed internet and a quiet, professional workspace.

• A laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.

• A reliable internet connection with a minimum speed of 25 Mbps.

• Availability to work during U.S. business hours.

• Willingness to utilize time-tracking software.

• Resumes must be submitted in English.

• Experience in personal injury intake and familiarity with Salesforce are preferred but not mandatory.

🏝️ Benefits

• Incentives based on performance.

• Fully remote work environment.

• 10 paid time-off (PTO) days each year.

• Opportunity to collaborate closely with leadership and legal professionals within a progressive, modern law firm.