Call Center Representative – Outbound Appointment Setter

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage potential clients with the aim of scheduling appointments for the sales team.

• Communicate the benefits of the company's products and services while educating prospective clients.

• Manage a significant volume of inbound and outbound calls.

• Achieve performance targets for converting calls into appointments.

• Adhere to the specified appointment-setting sales process.

• Verify complete and accurate client information.

• Precisely document all activities and information in the CRM.

• Deliver exceptional customer service and create positive experiences for prospective clients.

⛳️ Requirements

• Prior experience in a call center setting within the home improvement industry is essential.

• Previous background in a multi-product sales environment is preferred.

• Strong desire for experience in home improvement inside sales.

• A High School diploma or equivalent is required.

• A minimum of 1 year of call center experience is required.

• Familiarity with Lead Perfection CRM is a plus.

• Ability to work independently in a fast-paced setting is necessary.

• Excellent phone and communication abilities are essential.

• Must be energetic and possess a positive attitude.

• Goal-oriented and motivated to meet and exceed targets.

• Weekend availability is required.

• Must be available to work during Eastern Standard Time hours.

🏝️ Benefits

• Full-time W2 employment offering competitive pay along with multiple bonus opportunities.

• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and a 401(k) with up to 4% company match.

• Paid Time Off that includes holidays and your birthday off.

• Flexible remote work schedule with weekend availability.

• Continuous training to enhance your skills.

• A supportive, award-winning company that values its people and performance.