Call Center Representative – Korean Bilingual

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Professionally and efficiently manage a high volume of inbound and outbound calls

• Utilize the electronic medical record system to schedule patient appointments

• Address inquiries related to services, appointment availability, billing, and general information

• Adjust or cancel appointments in accordance with organizational protocols

• Confirm and update patient demographic and insurance information

• Inform patients about healthcare services, office policies, and available resources

• Record patient interactions and maintain precise call logs

• Log complaints and escalate complex issues to the appropriate department or supervisor

• Collaborate with clinical staff, administrative teams, and other departments

• Adhere to HIPAA regulations and organizational compliance standards

• Meet call quality, response time, and customer satisfaction targets

• Conduct outreach to keep callers updated on the status and resolution of their issues or requests

• Comply with company and departmental policies, procedures, and the Code of Conduct

⛳️ Requirements

• Associate degree preferred or equivalent relevant experience in a call center environment

• Bilingual in Korean is required

• 1–2 years of experience in customer service, quality assurance, and/or auditing

• Must pass a typing test with a minimum of 40 WPM

• Alternative means of working during power and/or internet outages are necessary

• Exceptional written and verbal communication skills

• Capability to excel in a fast-paced environment and meet deadlines

• Strong organizational skills, accuracy, and attention to detail

• Ability to work both independently and as part of a team

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

• A modern personal computer manufactured within the last five years

• Latest version of Windows or macOS operating system

• Capability to install and operate secure remote-access applications

• Processor speed of 3.0 GHz or faster

• At least 8 GB RAM and adequate storage space

• Minimum screen resolution of 800 × 600

• Reliable high-speed internet with download speeds of at least 25 Mbps and upload speeds of 10 Mbps

• Private and quiet workspace that is suitable for confidential discussions and HIPAA compliance

• Up-to-date antivirus and security measures, along with automatic operating system updates

• Compliance with company security, confidentiality, access, and multi-factor authentication protocols

• Ability to fulfill the stated physical, visual, auditory, motor, and cognitive requirements

🏝️ Benefits

• Fully remote work setup

• One-time reimbursement of up to $600 for approved home office equipment expenses after six months of continuous employment, subject to eligibility, documentation, and approval

• Flexible scheduling options available between 8:00 AM and 8:00 PM, Monday to Friday

• Bring Your Own Device (BYOD) home office arrangement

• Potential IT support for personal device issues

• Equal opportunity employer with reasonable accommodations for individuals with disabilities