Call Center Representative – Healthcare Scheduling, Patient Support

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Accurately and efficiently schedule appointments for patients.

• Manage rescheduling and cancellation of appointments.

• Assist patients with requests for medication refills.

• Conduct checks on appointment and case statuses.

• Make outbound calls to patients who have requested follow-up assistance.

• Maintain professionalism and empathy during interactions with patients.

• Accurately document interactions in internal systems.

• Adhere to established workflows, scripts, and compliance protocols.

• Achieve productivity, attendance, and quality standards in a high-volume setting.

• Provide support to patients nationwide through inbound and outbound communications related to appointment coordination, medication refill requests, and general assistance.

• Complete a mandatory 4-week training program prior to entering the live production queue.

⛳️ Requirements

• Prior experience in a call center, healthcare support, medical scheduling, virtual assistance, or customer service setting.

• Excellent English communication skills, both written and verbal.

• Ability to manage high call volumes while multitasking effectively.

• Strong organizational abilities and keen attention to detail.

• Capability to work independently in a fully remote setting.

• Professional and customer-oriented communication style.

• Consistent attendance and adherence to schedules.

• Laptop required.

• External monitor needed.

• Noise-cancelling headset mandatory.

• LAN cable necessary.

• LAN adapter required if necessary for device compatibility.

• Minimum of Intel Core i5 Processor – 12th Generation.

• At least 16GB RAM.

• Minimum 256GB SSD.

• Internet speed of at least 100 Mbps is required.

• A wired internet connection is preferred.

• Stable and reliable electricity is essential.

• A backup power solution is required and non-negotiable.

• A backup internet solution is also required and non-negotiable.

• Successful completion of the mandatory 4-week training program.

• Successful completion of a live call evaluation/exam during training.

• Government-issued ID is necessary.

• Proof of residence is required.

• Local tax documentation must be provided as required by their country.

🏝️ Benefits

• Selected candidates will receive a stipend to acquire the necessary equipment before the commencement of training.

• Further details regarding training, including schedule and compensation information, will be provided during the recruitment process.