Call Center Representative, Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Oklahoma's Medicaid program by addressing customer inquiries related to healthcare services and benefits.

• Manage customer calls while providing precise and professional support for healthcare-related queries and services.

• Investigate customer questions utilizing available systems, resources, and job aids to deliver prompt solutions.

• Accurately record customer interactions.

• Refer complex or unresolved issues as necessary.

• Adhere to established standards for quality, productivity, attendance, and schedule compliance.

• Safeguard customer information by adhering to HIPAA, privacy, security, and confidentiality protocols.

• Ensure a positive customer experience in a dynamic contact center setting.

⛳️ Requirements

• Minimum of one year of experience in a high-volume call center or contact center setting.

• Excellent verbal communication, active listening, customer service, and problem-solving abilities.

• Competency in navigating multiple computer systems, researching information, and accurately documenting interactions.

• Capability to thrive in a fast-paced, metrics-driven environment while managing consecutive customer calls.

• Must fulfill remote-work technology requirements, including a wired Ethernet connection and a minimum internet speed of 150 Mbps.

• Completion of a pre-employment assessment is required.

• Video cameras must be utilized during interviews and the initial week of orientation.

• Residency in Oklahoma is preferred but not mandatory.

🏝️ Benefits

• Work flexibility.

• Opportunities for learning and career advancement.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.