Call Center Quality Assurance Specialist – Non-Technical

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist the Medicare Sales team to guarantee the precise and prompt distribution of information that contributes to the sale of new and renewed Medicare health plans.

• Oversee both inbound and outbound calls made by sales agents.

• Assess agent demeanor, technical accuracy, customer service quality, tone, vocal inflections, and adherence to company policies and procedures.

⛳️ Requirements

• 1-3 years of administrative experience, ideally in the insurance sector.

• A minimum of 2 years' experience in Quality Assurance is preferred.

• Proficient in computer skills, including the Microsoft Office Suite.

• Ability to apply logic and reasoning to assess the strengths and weaknesses of each call and the performance of sales agents.

• Professional, organized, and a self-motivated individual.

• Strong communication and interpersonal skills.

• Exceptional active listening skills.

• Attention to detail and meticulous work habits.

• Capability to thrive in a fast-paced environment.

• High school diploma or G.E.D. is required.

• A Bachelor's degree is preferred.

• A Health insurance license is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life Insurance and AD&D

• FSA / HSA

• Accident insurance

• Critical Illness insurance

• Hospital Indemnity

• Supplemental Health Insurance

• EAP

• Pet Insurance

• 11 Paid Holidays

• Flexible PTO

• 401K