Call Center LPN

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephonic professional nursing services in alignment with client-funded contracts.

• Initiate outbound calls to patients enrolled in a patient program.

• Handle incoming calls from patients, healthcare professionals, and consumers, serving as a professional resource for their inquiries.

• Address questions from patients, consumers, and healthcare professionals, recommending suitable resources.

• Refer individuals to additional training, support groups, program materials, or literature as needed.

• Encourage patients to consult their personal physicians for further information, directions, and care.

• Compile accurate, prompt, and clear data, completing summaries of follow-up calls, patient inquiries, and outcomes.

• Conduct patient education regarding the use of products.

• Engage in program-specific customer meetings and training sessions.

• Attend program-specific orientation meetings and demonstrate clinical competency through electronic/written assessments.

• Execute special projects and other responsibilities pertinent to specific contract performance.

⛳️ Requirements

• An associate degree and a valid professional nursing license are required.

• A Practical Nurse License (LPN) in good standing in the state of employment and/or cross-licensed in other states.

• Candidates for telephonic nursing roles must possess a Compact State License in eligible states; willingness to obtain a Compact State license when their state adopts Compact legislation is necessary.

• Candidates must have a California State License or be willing to obtain one post-hire, along with additional single-state licenses upon request.

• 2-5 years of relevant experience is required.

• Basic skills in database management and office navigation are essential.

• Ability to maintain a high level of customer interaction/service while communicating with patients, prescribers, and/or specialty pharmacies via phone.

• Capability to multitask in both PC/Phone-related activities while adhering to approved scripted materials.

• Proficiency in interpreting information shared by patients to determine the next steps as needed.

• Availability to work Monday through Friday from 8 AM to 5 PM CST and one late night per week from 10 AM to 7 PM CST.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement and promotion.

• 401K plan with company matching*

• Tuition reimbursement available after 90 days of employment.

• A flexible work environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance programs.

• Short-term disability benefits available after 90 days of employment.

• Long-term disability insurance.

• Life insurance options.

• Various discount programs.