Call Center LPN

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver telephonic professional nursing services to support client-funded contracts.

• Initiate outbound calls to patients participating in patient programs.

• Handle inbound calls from patients, healthcare professionals, and consumers.

• Address inquiries and recommend suitable patient resources.

• Refer patients to additional training, support groups, program materials, or literature.

• Advise patients to consult their personal physicians for further information, guidance, and care.

• Compile accurate, timely, and clear data, including summaries of follow-up calls, patient inquiries, and outcomes.

• Conduct patient education related to product usage.

• Engage in program-specific customer meetings and training sessions.

• Attend program-specific orientation meetings and demonstrate clinical competency in electronic/written assessments.

• Undertake special projects and other tasks associated with contract performance.

⛳️ Requirements

• Associate degree and a valid professional nursing license are required.

• Practical Nurse License (LPN) in good standing in the state of employment and/or cross-licensed in other states.

• For telephonic nursing roles, a Compact State License is required in eligible states; candidates must be willing to obtain this license when their state adopts Compact legislation.

• Telephonic nursing roles necessitate a California State License; candidates are not required to possess this license at the time of hiring but must be willing to obtain one upon hire, along with additional single-state licenses if requested.

• 2-5 years of relevant experience is required.

• Proficient in basic database and office navigation skills.

• Capable of maintaining a high level of customer interaction/service skills while communicating with patients, prescribers, and/or specialty pharmacies via phone.

• Ability to multitask effectively in PC/Phone-related duties while adhering to approved scripts.

• Skillful in interpreting information shared by patients to determine appropriate next steps based on individual cases.

• Must be available to work Monday to Friday from 8 AM to 5 PM CST, with one late night per week from 10 AM to 7 PM CST at the employee's discretion.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.*

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability coverage available after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.