Call Center Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver third-tier customer support for escalated service calls.

• Address inbound calls and email inquiries while also making outbound calls to resolve intricate issues.

• Manage inbound sales inquiries and prepare quotes for new clients.

• Evaluate and process service modifications for current customers.

• Address retention inquiries and discuss pricing and service options.

• Act as a primary resource for colleagues regarding customer-related issues.

• Respond to escalations concerning service modifications, billing, and equipment.

• Return calls, emails, and faxes while clearly articulating solutions.

• Document customer support interactions and update company systems accordingly.

• Input service and routing data for billing and scheduling purposes.

• Uphold quality, productivity, and efficiency standards.

• Perform additional job-related responsibilities as assigned.

⛳️ Requirements

• At least 2 years of experience in a customer service or high-volume sales setting.

• Proven experience in responding to inbound sales inquiries, upselling, and closing new business deals.

• Background in the waste or service industry.

• Experience working collaboratively within a team environment.

• Availability to commit to any 40-hour work week between 7:30am-7:00pm PST, Monday through Friday.

• Capability to work from home with a hard-wired internet connection and a distraction-free workspace.

• Internet specifications: Ping/Latency of 100ms or less; Download speed of 50MBPS; Upload speed of 10MBPS; 0% packet loss.

• Use of mobile hot-spot, tethering, or Satellite ISP service is prohibited.

• Must be on video for internal meetings and training sessions.

🏝️ Benefits

• Paid training.

• Company-provided equipment.

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance.

• Accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Paid holidays for Christmas Day and New Year's Day.

• Work from home flexibility.