Call Center CT

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage incoming phone calls and address fundamental customer inquiries or direct calls to the suitable personnel.

• Document calls and the outcomes of inquiries in account history records.

• Initiate necessary confirmations independently.

• Investigate customer inquiries and respond to the relevant parties promptly.

• Handle calls to fulfill or surpass service level agreements.

• Process requests and refresh account histories with the appropriate documentation.

• Conduct data entry and align documents with the correct accounts.

• Collaborate with team members, management, and clients on customer service matters.

• Manage incoming customer calls throughout scheduled shifts.

• Successfully complete a 90-day training program.

• Work Monday–Friday, 8:30 a.m.–5:00 p.m. post-training; training hours are Monday–Friday, 8:00 a.m.–4:30 p.m.

⛳️ Requirements

• A minimum of 2 years of customer service experience in any field.

• Familiarity with basic help desk software, computer applications, and Microsoft Office tools.

• Excellent problem-solving abilities.

• Strong written and verbal communication skills.

• Capability to identify appropriate stakeholders for resolving client inquiries.

• Must be a resident of Connecticut.

• Successful completion of a 90-day training program is required.

• Availability to attend all scheduled training sessions, barring approved absences or verified emergencies.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Access to leadership and technical development academies.